Returns & Exchanges
At Sony Latin Official Store, we stand behind the quality of our electronics and want you to be fully satisfied with your purchase. If you are not completely happy, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log in to your account and navigate to the 'My Orders' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Product
Carefully place the item in its original packaging including all manuals, cables, and accessories to ensure a smooth inspection process.
Ship to Sony
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location to be sent to our regional service center.
Receive Refund or Exchange
Once our technicians verify the condition of the returned unit, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing