Frequently Asked Questions
Everything you need to know about shopping with Sony Latin Official Store
What is the standard delivery time for orders?
Standard shipping typically takes 3 to 7 business days depending on your location within the Latin American region. You will receive a tracking number via email once your order has been dispatched.
Are the products sold here covered by a warranty?
Yes, all products purchased through our official store come with a standard manufacturer's warranty. The duration and terms vary by product category, typically ranging from 1 to 2 years.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Local payment options and installments may be available depending on your country of residence.
How can I return a product if I am not satisfied?
You can initiate a return within 30 days of receipt, provided the item is in its original packaging and unused condition. Please contact our support team to receive a return authorization and shipping instructions.
Do you offer technical support for Sony products?
Absolutely. Our specialized technical team is available to assist you with setup, troubleshooting, and software updates for all Sony devices purchased through this store.
Are the prices inclusive of import taxes and duties?
Prices displayed on the Sony Latin Official Store are generally inclusive of local taxes. However, specific customs duties may apply depending on your national import regulations at the time of delivery.